Shipping and Returns

Shipping & Delivery

Standard Shipping is offered in the USA via USPS, FedEx and/or UPS and takes 3-12 business days, depending on location and product choice. If Standard Shipping is selected, orders will be processed and shipped within four business days. No international shipping is currently available.  

Costs

Standard Shipping is offered via USPS, FedEx and/or UPS and takes 3-12 business days, depending on location and product mix. Costs will be calculated and presented during the checkout process.

Other Information

For all orders over $200, we require a signature for delivery. Please be sure to use an address where someone will be available during the day to accept the shipment.

If you have any questions about this shipping policy or need additional information, please contact us [fivehundredlux@gmail.com].

 

Refund Policy

All Lux Medi Rx products are subject to the refund policy. Unopened and sealed products may be returned for any reason within 15 days of purchase. Store credit is not available. Returned items can be refunded for the original purchase price minus shipping costs. Items must be in unused condition.

 

Disputes

If you want to return a product please contact us at: info@luxmedirx.com and include your order number.

Damage During Shipping

We take customer satisfaction very seriously. All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse.

Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. Please contact us and provide detailed information for any product damaged during shipping, and we’ll get back to you with next steps.

At its sole discretion, Lux Medi Rx may replace product proven to be lost by DHL, UPS, or USPS its shipping providers.

Please contact us with all concerns related to products, packaging, or shipments.

 

Terms of Sale

During the checkout process you will be given the complete terms of your purchase. Included in those terms is your clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These products have not been evaluated by the FDA. We are committed to complete compliance with FDA regulations and as such because these products have not been evaluated by the FDA, we make no claims as to any extra benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are drawing your own opinions as to any additional benefits or use these products may provide. Your acceptance of the terms of purchase means you agree to and understand the refund policy.

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